Refund policy
30-Day Money-Back Guarantee
We want you to love your lamp. If you're not completely happy with your order for any reason, you can return it within 30 days of delivery for a full refund.
How to start a return
- Email us at info@demipa.com within 30 days of delivery with your order number.
- We'll send you a prepaid return shipping label. Return shipping is free.
- Pack the lamp securely, ideally in its original packaging, and drop it off with the carrier.
Refunds
Once we receive and check your return, we'll email you to confirm. Your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.
Damaged or defective items
If your lamp arrives damaged or isn't working properly, please email us within 30 days of delivery with your order number and a few photos. We'll make it right with a free replacement or a full refund — your choice.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
Contact us anytime at info@demipa.com.